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Community resources
You should not need to know the right phone number to get support. This directory gathers Boston-area organizations offering crisis response, food, housing, youth services, and family support in one plain-language page. If you are not sure where to start, write to us and we will help you find the right door.
For urgent emotional support, free and confidential help is available around the clock:
PCR Inc. is a community education and conflict resolution organization. We are not a crisis service or a clinical provider, and we cannot respond to emergencies.
Crisis & safety
These lines are free, confidential, and staffed at all hours. You do not need insurance, documentation, or an appointment to call.
Support for anyone experiencing emotional distress, thoughts of suicide, or a mental health crisis — including people calling about someone else.
Call or text 988
Text-based crisis counseling for people who would rather write than talk. Often the right first step for teenagers.
Text HOME to 741741
Statewide line connecting residents to mental health and substance use treatment, including same-day evaluations.
833-773-2445
Massachusetts domestic violence hotline offering confidential safety planning, shelter referrals, and multilingual support.
1-877-785-2020
Confidential advocacy and safety planning nationwide, by phone or chat, twenty-four hours a day.
1-800-799-7233
For reporting suspected abuse or neglect of a child outside of business hours in Massachusetts.
1-800-792-5200
Everyday needs
Financial pressure is one of the most common drivers of household conflict we see. Handling it early is conflict prevention.
The statewide front door for referrals: housing, food, utilities, childcare, elder services, and disaster support. Multilingual and available at all hours.
Dial 211
Help finding food pantries, meal programs, and applying for SNAP benefits anywhere in Massachusetts.
1-800-645-8333
Non-emergency city services — housing inspections, trash and street issues, and connections to Boston departments.
Dial 311
Boston's community action agency, offering fuel assistance, job training, childcare vouchers, and neighborhood service centers.
Neighborhood offices citywide
Public housing and rental voucher programs for Boston residents, including transfer and reasonable accommodation requests.
Boston, MA
Homelessness prevention, rental relief programs, first-time homebuyer support, and tenant resources for Boston households.
City of Boston
Trusted organizations
A curated directory of trusted Boston-area organizations for families, prevention, shelter, and youth. Every link opens directly in a new tab.
Families
Direct support for parents, caregivers, and households navigating tough seasons.
Prevention
Crisis lines, advocacy, and prevention programs across Greater Boston.
Shelter
Emergency shelter, transitional housing, and stabilization services.
Youth
Mentorship, enrichment, and pathways for kids and teens.
Don't see what you need? Reach out to us — we will help you find the right door.
How to use this list
Support the mission
Every gift underwrites mediation sessions, literacy circles, chess sets, and the facilitators who sit with Boston families when tension runs highest. One hundred percent of donations stay in the neighborhoods we serve.
Donate to PCR Inc.Give your time
Coach a chess night, staff a resource table, mentor a teen, or lend professional skills to a growing Boston nonprofit organization. We will match you with volunteer opportunities that fit your schedule and strengths.
Explore volunteer roles